Contact

      COME VISIT OUT GRAVEYARD

      3/18 Hutchinson street, Burleigh Heads, Gold Coast, QLD

      MON - THURS 8AM - 4PM

      If you have any questions please email me at info@jackofthedust.com.au

      FAQ

      We might have already read your mind.

      Ordering

      The piece I want is out of stock

      Most of our pieces are restocked within our collection in around 3-4 months of the previous sale. If you would like a more accurate time on a specific piece you can contact us above.

      Can I cancel my order?

      If you change your mind on an order we can cancel the order and offer a refund of the full price minus $20 as a cancellation fee. Make sure to contact us as soon as possible if you have changed your mind on a piece as once it is sent out we cannot stop the shipment.

      Can I order a custom item?

      Unfortunately we cannot offer any custom work, but if you have any suggestions you can let us know!

      Shipping

      What is the shipping policy?

      Once your order is placed, you will receive a confirmation email letting you know that we have received your order. Once your piece is made and shipped, you will receive an email notification with your tracking information. Each piece has its estimated shipping time in its description.

      What shipping providers do you use?

      All packages going to the US will go through USPS and you can track your item through USPS.com. Below is a list of the postal services used for the most common countries, if your country does not have a national postal service it will be delivered through DHL 

      • England - Royalmail.com
      • USA - USPS.com
      • Canada - Canadapost.ca
      • Australia - Auspost.com

      My package has not been delivered/tracking is not updating

      Please contact us letting us know your order number and we can look into it for you. Usually the item will be getting cleared by customs.

      Returns & Exchanges

      My item arrived damaged

      If your item has been damaged in shipping please take pictures and contact us as soon as possible. Due to the nature of the artwork we will offer a replacement piece once the item is returned to our warehouse and we will cover the costs of shipping.

      What's the return policy

      A return must be requested 30 days of the ship date. To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging. Discounted items are marked as not refundable and are not eligible for returns.

      I am expecting a refund. How long does this take?

      Please allow 12-16 business days for us to receive your order. Heads up—it may take up to 10 business days for us to process your return. Once your items have undergone (and passed!) inspection, we will issue your refund to the original form of payment and will notify you of your refund via email. After your refund has been issued by us, please allow 2 additional business days for those funds to be posted to your account. Please note that your refund may only be credited to your original method of payment.